Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your data.
Table of Contents
1. Introduction
iFleetify Technologies LLP ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including iFleetify (Fleet Management System) and iLogitix (Multi-Tenant Transport Management System).
This policy applies to all users of our websites, applications, and services. By using our Services, you consent to the data practices described in this policy.
Digital Personal Data Protection (DPDP) Act 2023: In accordance with the DPDP Act 2023 of India, iFleetify Technologies LLP acts as a 'Data Processor' when handling data on behalf of our customers. Our customers (individual or corporate entities) act as the 'Data Fiduciary' and are responsible for obtaining explicit consent from their respective data principals (drivers, employees, consignors, etc.) before uploading or processing such data through our Services.
Data Breach Notification: We commit to notifying the relevant Data Fiduciaries within 72 hours of discovering any verified data breach that adversely affects their data principals.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Register for an account (name, email, phone number, company name)
- Subscribe to our services (billing information, GST details)
- Contact our support team (communication records)
- Participate in surveys or provide feedback
- Apply for employment opportunities
2.2 Information Collected Automatically
When you use our Services, we automatically collect:
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Browser type, OS, device ID | Service optimization |
| Usage Data | Pages visited, features used, time spent | Improve user experience |
| Location Data | IP address, GPS coordinates (with consent) | Fleet tracking services |
| Log Data | Access times, errors, referring URLs | Security & troubleshooting |
2.3 Business Data
Depending on the services you use, we may collect:
- Vehicle Data: Vehicle numbers, GPS coordinates, fuel consumption, maintenance records
- Driver Data: Driver information, trip history, performance metrics
- Shipment Data: LR numbers, consignment details, delivery status, POD images
- Financial Data: Invoice details, payment history, billing accounts
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Enable fleet tracking, trip management, and logistics operations
- Generate reports and analytics for your business
3.2 Communication
- Send service-related notifications (alerts, updates, confirmations)
- Respond to your inquiries and support requests
- Send promotional communications (with your consent)
- Notify you about changes to our Services or policies
3.3 Security & Compliance
- Protect against unauthorized access and fraud
- Comply with legal obligations and law enforcement requests
- Enforce our Terms of Service
- Conduct security audits and risk assessments
3.4 Business Operations
- Analyze usage patterns to improve our Services
- Develop new features and products
- Conduct research and analysis
- Personalize your experience
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our Services, including:
- Cloud hosting providers (data storage and processing)
- Payment processors (transaction processing)
- Communication services (SMS, email, WhatsApp notifications)
- Analytics providers (usage analysis)
- GPS and mapping services (location tracking)
4.2 Business Partners
With your consent, we may share data with:
- Carrier partners for shipment tracking
- Integration partners for connected services
- Your designated recipients (e.g., customers receiving delivery notifications)
4.3 Legal Requirements
We may disclose information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Protection of our legal rights
- Investigation of potential violations
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
5. Data Storage and Security
5.1 Data Storage
Your data is stored on secure servers located in India. For our iLogitix multi-tenant platform, each tenant's data is logically isolated to ensure privacy and security.
5.2 Security Measures
We implement comprehensive security measures including:
- Encryption: TLS/SSL encryption for data in transit; AES-256 encryption for data at rest
- Access Controls: Role-based access control (RBAC) with multi-factor authentication
- Network Security: Firewalls, intrusion detection, and DDoS protection
- Monitoring: 24/7 security monitoring and incident response
- Audits: Regular security assessments and vulnerability testing
- Physical Security: Secure data centers with biometric access controls
Enterprise-Grade Security: Our infrastructure is designed with SOC 2 readiness, GDPR alignment, and ISO-oriented practices. We maintain tenant isolation with per-tenant secrets and encrypted storage of sensitive data.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations (including tax and accounting requirements)
- Resolve disputes and enforce our agreements
- Support legitimate business purposes
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 3 years |
| Transaction Records | 7 years (as per Indian tax laws) |
| Trip/Shipment Data | 5 years or as per customer agreement |
| Support Communications | 3 years |
| Log Data | 1 year |
7. Your Rights
You have the following rights regarding your personal data:
7.1 Access and Portability
You can request a copy of your personal data in a structured, commonly used format.
7.2 Correction
You can request correction of inaccurate or incomplete personal data.
7.3 Deletion
You can request deletion of your personal data, subject to legal retention requirements.
7.4 Restriction
You can request restriction of processing in certain circumstances.
7.5 Objection
You can object to processing of your data for direct marketing purposes.
7.6 Withdraw Consent
Where processing is based on consent, you can withdraw consent at any time.
To exercise any of these rights, please contact us at info@ifleetify.com. We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, security, site functionality | Session |
| Functional | Remember preferences, settings | 1 year |
| Analytics | Usage statistics, performance monitoring | 2 years |
| Marketing | Personalized content (with consent) | 1 year |
8.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
If you access our Services from outside India, your information may be transferred to, stored, and processed in India. By using our Services, you consent to this transfer.
For users in the European Union, we ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where applicable.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
Your continued use of our Services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
iFleetify Technologies LLP
49/1 Parsottam Nagar, Near Ramapir Temple, Besides Gokulnagar, Sarkhej, Ahmedabad - 382210, Gujarat, India
Email: info@ifleetify.com
Phone: +91 8511 8611 04
Your privacy is our priority. Thank you for trusting iFleetify Technologies LLP with your data.
